Frequently Asked Questions

Ordering & Account
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed through our secure checkout. Create an account for faster future purchases.

Q: Can I modify my order after submission?
A: Changes must be requested within 1 hour via our Order Support. We cannot guarantee modifications once processing begins.

Shipping & Delivery
Q: What are my shipping options?
A: We offer:

• Standard (5-7 business days)
• Expedited (2-3 business days)
• Express (1-2 business days)
  Details in our Shipping Policy

Q: When will my order ship?
A: Most orders ship within 1-2 business days. You’ll receive tracking information via email upon shipment.

Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days. See full details in our Return Center.

Q: How long do refunds take?
A: Refunds process within 7-10 business days after we receive your return.

Product Care
Q: How should I care for my items?
A: Each product page includes specific care instructions. For general guidelines, visit our Care Guide.

Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and gift cards. All transactions are encrypted for security.

Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption and never store full credit card details.

Technical Support
Q: How do I reset my password?
A: Use the “Forgot Password” link on our Login Page.

Q: The website isn’t working properly
A: Try clearing your browser cache or using a different browser. Persistent issues can be reported via our Help Center.

Still Need Help?
Visit our comprehensive Help Center for additional resources and support options.